Problems with the IRS stimulus check tracking tool? Here are 12 possible explanations

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Problems with the IRS stimulus check tracking tool? Here are 12 possible explanations

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Need your stimulus money? You’re not alone.

James Martin/CNET

For the most up-to-date news and information about the coronavirus pandemic, visit the WHO website.

You have until May 13 to set up direct deposit information with the IRS to get the government’s coronavirus stimulus check faster than through US mail. And to do that, you need to use the IRS’ Get My Payment tool. This online portal also tracks your money, telling you if your relief payment of up to $1,200 has been processed. 

There’s just one problem: It doesn’t always work for everyone on the first try. If your attempts don’t go through, it might leave you a cryptic message, or in some cases, lock you out, not knowing entirely what to do next.

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Frustrations have been well documented in CNET comments and online. We wanted to find the most common roadblocks and if you can bypass them. In some cases, there may be nothing to do but wait and try again with the online portal, or wait for your check to arrive by post instead (here’s how to track your stimulus check in the US mail). The following list isn’t exhaustive and may not apply to your particular situation. We’ve reached out to the IRS multiple times for more information about these issues.  

If you’re worried about making rent or car payments before your stimulus money arrives, or you need information about filing for unemployment, we have some additional resources to help. Here’s what we know about a second round of stimulus checks.

Read more: What to expect when coronavirus lockdown ends and cities reopen

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